Garnering awareness and acquiring customers is one of the great challenges of building a business. It is so important that there is an entire business discipline dedicated to this - known as marketing! MORE >
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Psy Web Design Online Business Console- CMS, CRM, E-commerce and analytics
Wouldn't it be good to know that your customers are still thinking about the product or service you sell?
Having all your customer details in one place, as well as having a full history of how each customer has been interacting with your site, is a service that many business customers pay quite highly for.
The Online Business Console has built-in CRM Customer Database storing all your customer details and actions, with capabilites to work with that information for the good of your business - easily and quickly.
Everything that happens on the Online Business Console is recorded, giving you a central view of all your customer activity.
Online Shop Orders, Blog Posts, Comments, Enquiry and Contact Forms and Member Area Activity, as well as Email Marketing Activity, are all recorded by the system and displayed in a Live Feed on your Business Console Admin page, giving you a head start in knowing how your customers are getting on.
Once you or a customer registers an email address on the system, a customer record is created on the system.
From that point, you can then give them access to secure areas of your site, modify orders or quotes, subscribe them to email newsletters and mailing lists, and view every interaction that customer makes with your site all from within your Online Business Console..
Keeping your customers close could not be easier.
Any kind of information you need to collect from your customers can be handled by the Online Business Console.
The forms for your customers to fill out so that you can retrieve this information can be as much as a full order form to a simple email address request- all custom made for your business requirements.
And any form that's filled in is stored and matched with any existing customer record automatically
Get back to your customers quickly and automatically with a custom workflow.
Automated processes can be created for any area or any interaction with your site so that customer emails can be fired off at any point, either instantly or when you get to a certain point in a process.
Workflows can not only automate the processes between your customers and you, they can also handle internal processes between departments inside your business, with email alerts, live feeds and even SMS messages